FREE shipping on orders over $49

FAQs

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Frequently Asked Questions

  

Product Questions


Why should I shop at Rosey’s Toybox?


Rosey and the Mr. have searched for years to find high-quality, body-safe, unique and unexpected items to push the limits of the human sexual experience. They have found uncommon and ultra-kinky products, and would like to share their favorites with you and your partner.



Ordering Questions


I placed an order for an item that appears to be in stock. Why did I receive notification that it is not in stock?


It is rare, but sometimes inventory updates may not occur immediately causing an inaccurate inventory count. Since Rosey's Toybox has  multiple distribution centers, we always check with each of them to see if they have your item in stock. If the item is truly out of stock, we will cancel and refund that part of your order. If any product alternatives are available, we may suggest another product. Occasionally, an item is simply not available from any of our sources either because of a production issue or a discontinuation. If this situation occurs, we will notify you immediately and refund your order in full.


If my item is out of stock, can it be backordered?


Rosey's Toybox wants you to have an opportunity to select an alternate item or we can cancel and refund that part of your order. If you would like to be notified once the item becomes available again, please let us know and we’ll contact you via e-mail when the item is back in stock.


Why do you need my personal information?


First and foremost, Rosey's Toybox will never share your information with any third party other than for the purpose of fulfilling your order. A correct e-mail address is necessary for us to provide you with any updates or tracking information regarding your order. On occasion, we may receive notification from our distribution center requiring additional information to be confirmed by the purchaser in order for the product(s) to ship. For more information, please feel free to read our Privacy Policy



Payment Questions


What forms of payment do you accept?


Rosey's Toybox is supported by Square and gladly accepts major credit cards such as Visa, MasterCard, Discover, and American Express. PayPal is also accepted.



Shipping Questions


How long will it take to receive my order?


Due to the fact that Rosey and the Mr. curate very unique items from all over the world, please allow up to 4 weeks for delivery. If 4 weeks have passed and you have not received your item, contact support@roseystoybox.com and we will work to resolve the issue. For more shipping information, please check out the Shipping Policy.


Do you offer free shipping?


Yes, Rosey's Toybox offers free shipping on orders of $49 or more. For orders less than $49, she charge a flat fee of $3.99. We reserve the right to select the shipping method for items qualifying for “Free Shipping”.  


I ordered multiple items. Why are they being shipped separately?


Rosey's Toybox uses several distribution. Some of the items you ordered may not be located within the same distribution center thus why you’re receiving multiple shipments. You will only be charged shipping for the entire order and not for each shipment.


Do you ship internationally?


At this time, Rosey's Toybox only sells and ships merchandise to locations within the United States and U.S. territories, including Hawaii, Alaska, Guam, Puerto Rico and the US Virgin Islands. For more shipping information, please check out our Shipping Policy. At some point, we will be exploring future opportunities to do business in Canada, UK, and Europe!


What carrier will be used to ship my items?


Rosey's Toybox uses USPS, UPS, and FedEx for shipping. Depending on which warehouse your items are originating from, we always attempts to choose a method that will get your product to you as quickly as possible. Some of the items we sells ship directly from the manufacturer’s warehouse and will ship in the manner used by that particular manufacturer. For more shipping information, please check out our Shipping Policy.


When will I receive my tracking information?


Rosey's Toybox does her best to place orders as quickly as possible after they’ve been received. If an order has been received Monday through Thursday, please allow 24 to 48 hours to receive tracking information. If the order was placed on Friday, we may not have the tracking information until the following Monday or Tuesday. If you have any questions, feel free to contact support@roseystoybox.com 



Returns Questions


Can I return my item if I don’t like it?


Unfortunatley, no. All sales are final due to sanitary and health reasons. If you have specific product questions, please do not hesitate to contact support@roseystoybox.com before purchasing. For more information, please refer to the Orders & Returns policy.


My item is defective. What do I do now?


Please refer to the “Returns and Exchanges" section of our Orders & Returns policy.